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Safety Update

At 4moms, safety is our highest priority. We hold ourselves to the highest quality and safety standards so that you feel safe, secure, and confident in your decision to bring our products into your home. That's why we want to make you aware of a proactive safety measure that we're taking for our consumers.

4moms has become aware of a forthcoming update to the US ASTM Standard F2088, a voluntary standard with which the MamaRoo and RockaRoo products comply. This update will shorten the length for tethered straps under the seat of a baby swing or rocker, and so 4moms is taking this proactive step to ensure your product complies with the updated standard.

MamaRoo and RockaRoo products comply with all international safety standards including the current version of the ASTM F2088 standard. However, when the swing or rocker is not in use, the restraint straps can dangle below the seat and there is a risk that a crawling infant could become entangled in the straps. This could lead to a strangulation hazard. The strap fastener upgrade will remove this risk and ensure the products comply with the updated standard, in line with our commitment to you and your family.

If you currently own a MamaRoo Baby Swing or a RockaRoo rocker as per following model numbers, we kindly ask you to register and ask for the Strap Fastener Kit free of charge.

MamaRoo
Model 4M-005

MamaRoo
Model 1026

MamaRoo
Model 1037

RockaRoo
Model 4M-012

How to Locate Model Numbers

The Model Number is located on the bottom of the unit for both the MamaRoo and RockaRoo models.

MamaRoo, model number location

RockaRoo, model number location

Request a Strap Fastener

To order your FREE strap fastener, click on the here below and fill the form. We will send you the Strap Fastener with instruction info.

Strap Fastener Instruction

If you have questions about how to attach the strap fastener to your MamaRoo or RockaRoo, see the below instruction manual or video for details

MamaRoo

assembly instructions

Video PDF

RockaRoo

assembly instructions

Video PDF

FAQs

Have a question about this Safety update? Below you will find the FAQs.

Which 4moms products are included in this upgrade action?

The MamaRoo Swing (models 4M-005, 1026, and 1037) and the RockaRoo Rocker (model number 4M-012) are eligible for a free upgrade.

MamaRoo
Model 4M-005

MamaRoo
Model 1026

MamaRoo
Model 1037

RockaRoo
Model 4M-012

How do I know if my MamaRoo or RockaRoo is eligible for a free strap fastener?

Your MamaRoo model number can be found embossed on the underside of the base. Models 4M-005, 1026, and 1037 are eligible for the upgrade.

All RockaRoo Rockers (model 4M-012) are eligible for the upgrade.

Are other MamaRoo products affected by this upgrade action?

No, other MamaRoo products are not included.

Is the MamaRoo Sleep Bassinet affected by this upgrade?

No, the MamaRoo Sleep Bassinet is not included in this upgrade.

Why are you conducting this safety update?

When the swing or rocker is not in use, the restraint straps can dangle below the seat and crawling infants can become entangled in the straps. For this reason, we are encouraging all owners of the MamaRoo and RockaRoo models to participate in this safety update and request a strap fastener that will prevent the straps from dangling under the swing/rocker when not in use.

Are stores still selling the affected MamaRoo and/or RockaRoos?

4moms is arranging for strap fasteners to be made available for existing stock. Where retail partners are selling affected products in the meantime, we are asking them to ensure they keep contact details for any consumers who them to be shipped a free strap fastener, when available.

What if I bought my MamaRoo or RockaRoo secondhand?

If you purchased a MamaRoo or RockaRoo secondhand, we urge you to check to make sure the strap fastener solution we have developed has been installed. If not, to request a free strap fastener please feel the requested form.

My MamaRoo and/or RockaRoo is affected, what do I do?

4moms has developed a strap fastener that attaches to the back of the MamaRoo or RockaRoo seat. This fastener will prevent the straps from dangling under the swing/rocker when not in use. To claim your strap fastener, please feel the requested form.

How long will it take to receive my strap fastener?

From 2 to 4 weeks.

Is the strap fastener free?

Yes. You will be sent the strap fastener, instructions for how to attach the strap fastener and a warning sticker free of charge.

How do I attach the strap fastener to my MamaRoo or RockaRoo?

You will be provided with instructions on how to attach the strap fastener to your MamaRoo or RockaRoo with the kit. If you are still unsure of how to attach it or are having trouble attaching it, we kindly invite you to check the video linked in this page.

Can I continue to use my MamaRoo or RockaRoo while I wait for my strap fastener to arrive?

Yes, the MamaRoo and/or RockaRoo can be used with babies up to 9kg or until they can sit up unassisted. This upgrade does not affect the intended use of the MamaRoo/RockaRoo. However, if you have an infant who can crawl, do not leave them unattended near the product or stow the product in a safe, inaccessible location until the strap fastener has been fitted.

Do I need a strap fastener if I don't have any crawling children in my home?

Yes. We encourage all owners of the MamaRoo and RockaRoo to upgrade their product by ordering a strap fastener for your product(s) even if you don't have crawling children in the home.

Am I able to return my affected MamaRoo or RockaRoo?

No. The free strap fastener is the easiest and quickest way to ensure that you can continue to enjoy the product you love, knowing that it continues to meet the highest international safety standards.

I own multiple 4moms swings. Am I able to order more than one strap fastener?

Yes. If you own multiple swings, you can order multiple strap fasteners.